Join or find out more
Become a member
Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-8pm, Mon-Thurs
8am-5pm Fri 

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 8pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
Tel: {{}} Tel: 0800 414 8247

Open 24 hours, 7 days a week

Business enquiries
Find out more

For Business

Request a call back

Business enquires 

Submit your details

Benenden and Bupa agree new contractual relationship

13th October 2015

Bupa will now administer the Benenden Personal Healthcare product on behalf of Benenden and arrange local diagnostic and treatment services for covered members.

Bupa will also become the plan provider for the Benenden Health Cash Plan products.

Overall, Benenden Personal Healthcare provides approximately £65m per year in member benefits which includes payments across all services available as part of its healthcare product. The significant proportion of these services - the provision of diagnosis and treatment services - will be administered by Bupa under this deal.

Marc Bell, Chief Executive, at Benenden, said: “This relationship we’re announcing today is significant in the healthcare sector, with two of its leading players coming together. It enables us to further improve the overall service offering to our own 900,000 members.”

Diagnostic services are one of Benenden Personal Healthcare’s most requested services, where members of the not-for-profit healthcare provider can request up to £1,500 to secure a prompt diagnosis for a wide range of medical conditions. Over 53,000 members requested this one Benenden service alone in 2014, with more than £22 million of benefits paid out.

Marc Bell continued: “As a mutual organisation, our primary aim is always to use member funds wisely and to best benefit. Through the arrangement we now have with Bupa, Benenden is improving its value for money offering and we are able to provide our members with a greatly extended network of UK hospitals through which, they will have improved access to services closer to where they live.”

The new provider relationship offers an easier and more streamlined service to Benenden members by removing the need for them to pay upfront for diagnostic services before seeking reimbursement. Payment for the service will be between Bupa and providers.

Improved provision of treatment services for members will also be introduced from late October – Benenden members requiring treatment will continue to be directed to Benenden-approved hospitals but will do so via Bupa. This will offer members increased flexibility and wider choice, helping to improve access to surgical services.

Marc Bell added: “Because Benenden is an organisation that is looking to play a greater role in the future of UK healthcare, it’s important that we look to develop relationships with other leading healthcare organisations such as Bupa. Like Benenden, Bupa has no shareholders and invests any surpluses to provide more and better healthcare services and this makes them a good fit with our own ethos as a mutual, not-for-profit organisation.”

The relationship also sees the transfer of the Benenden Health Cash Plan, which provides additional cover for such things as dental and optical treatments, to Bupa. All existing cash plan products, customers and claims were transferred to Bupa in July 2015.

Simon Chrisp, General Manager, Sales and Marketing, Bupa UK, said: “The strategic relationship for the provision of local diagnostic and treatment services represents a great opportunity for both ourselves and Benenden. By administering the Benenden Personal Healthcare product, Bupa is able to give Benenden members access to the high-quality healthcare they’re already used to, without them having to worry about paying for treatment out of their own pocket.”